An Open Letter to Dato Tony Fernandes

Dear Tony Fernandes, I have always been an avid supporter of your successful low-cost, no-frills AirAsia. Congratulations to Airasia for being voted the world's best low-cost airline by millions of people across 95 countries. It is also a disgrace that AirAsia's cabin crew are among the worst I have ever encountered with.

I boarded flight D7 2613 route from Tianjin to Kuala Lumpur. The attitute of your cabin crew was unpleasent and unprofessional. I wonder how did he pass the interview. Shouldn't laser beams be banned from the aircraft cabin? There were children playing, shining laser beam on others and it is dangerous for the other passengers. Who to blame on this? The parents for failing to control their childrens or the cabin crews who failed to confiscate those items?

Worse still, the same group of people occupied seats not allocated to them, as if they chartered the plane. Isn't AirAsia supposed to be a commercial flight? They behaved like pure Malaysians, opening the ceiling luggage compartment during the flight. Is this allowed? How about the safety of other passengers? They were so noisy throughout the entire journey. Me and a man complained to your cabin crew and his attitute was just like "masuk telinga kiri, keluar telinga kanan". He said he could not do anything. You employ this type of cabin crew?

Your cabin crew also scolded me when I changed seats. He said I would have to pay extra for the seat. My questions here : how is AirAsia going to compensate me as i couldn't sleep because of the noise. This is not a kind of THREAT, we just can't stand this type of attitute. There is a value that your cabin crew lacks, FLEXIBILITY. I believe we too have rights to change seats because of certain conditions. It was just too much.

AirAsia should be more strict when hiring cabin crew of greater quality and personality. How can i describe your cabin crew now? Rejected from Malaysia Airlines?

If the cabin crew thinks that i am the wrongful party, lodge a complain. Or i will lodge a complain against you. I will not waste my time writing this but, Dato Tony, how would you feel if you were the passenger?

Dato Tony, I admire your motto " Now Everyone Can Fly" but i don't like your substandard crew. I may consider Malaysia Airlines in the future as their tickets are also reasonable. Are you prepared to lose a loyal passenger?

I hope for a reply from Dato Tony soon, you are smart and i really look up to you. " We innovate, others imitate". This is totally true because those who imitate can at most be level with you. They can't overtake you.

This letter was not written out of anger but the service was totally unacceptable. I do hope that AirAsia will improve then maybe I will fly AirAsia again.